TheWeeJenny.net

I’ve hinted at the trouble I had getting a new host last week, but I didn’t really go into detail for a number of reasons. One of the reasons being that it involved rather irksome customer service experience, and I didn’t want that “irk” to influence my recounting overmuch. Naturally, it put me in mind of another customer service-y issue that I had going from waaaaay back in January that still hasn’t been resolved, so I figured I might as well have another look at it while I was still feeling fairly tough.

Ya see, there’s this great band called Beecake, the lead singer of whom is Billy Boyd (yes that’s the Hobbit I met, and no I don’t remember what he smells like ) and back in January they sold some limited edition t-shirts and some regular non-limited edition t-shirts through a company called myf. I ordered one of the non-limited ones, because 17 british pounds plus shipping comes out to roughly $60 Canadian, and I didn’t have that much to spare in time to buy the limited edition shirt (also, the limited one was grey and the regular one was black, I’m much more likely to wear a black shirt than a grey one).

What happened is this, I ordered a normal edition t-shirt that they didn’t make a severely limited number of in January, received the email confirming my order, and 7 months later I still have no shirt. What’s more is that I sent them an email about it in April, to which they replied that I really should have gotten it by now and that they’d send another one right away. I sent another email in mid-June to tell them it still hadn’t arrived, and that email bounced back, never reaching it’s destination.

?????????

After some hunting I discovered that the company myf no longer exists, except for a placeholder type page at their old address of myf.info. If you read the long cryptic message there, you’ll find in the very last line a reference to something called nomyf.com. I typed up a new email and sent it to the same address except that I replaced @myf.info with @nomyf.com. This time it didn’t bounce back, so hopefully I get some sort of resolution. The old domain was renewed in February, so I know they’re still around, I’m just don’t know if they’re restructuring or changing their name or what.

So how do I want this to come out? Ultimately I would prefer to actually receive the t-shirt and not a refund, and would even have taken a coupon or a freebie of some sort if they screwed it up so bad that they no longer had the shirt in question, but right now I have pretty much no confidence in these guys, and I don’t know if I’d ever deal with them again.

It’s truly bizarre, because they do promotional clothing materials for some pretty well-known bands and have a pretty good rep from what I can tell. Unfortunately, at this moment there are no contact addresses or phone numbers on any of their websites, making it a bit tougher to hold them accountable if they mess something up, and that does not inspire confidence.

I was pretty firm in my last email to them, which is really unlike me. I’ve worked in customer service and sales, so I’m usually a bit extra forgiving because I know the kinds of things that can go wrong, but to completely shut down a customer help address while there are still issues unresolved is simply ludicrous, and I said as much (in slightly nicer yet still firm language) in the last email.

I’m less than optimistic though, because the last time I had to be assertive in a help request email all I got back was dismissive and rude replies. But that’s a story for later. I’ll be sure to post again when I get an answer.

Tags: myf, beecake, customer service nightmares